Contact
Institute Support Center
Information on Complaints
The Institute considers it important to review appeals from students and other stakeholders fairly, transparently and in accordance with established procedures. If a student or complainant encounters a problem related to the Institute’s activities, unfair treatment or a dispute, they are advised first to try to resolve the matter directly with the relevant faculty member, staff member or department.
If the matter is not resolved at the initial stage, the complainant may submit a formal complaint in accordance with the Institute’s established procedures. Formal complaints are reviewed by authorized officials or responsible units.
All complaints received are registered. The date of receipt, basic information about the complainant, the substance of the complaint, measures taken and the final outcome are recorded. This information supports systematic analysis of appeals, identification of recurring problems and improvement of the Institute’s activities.
The primary purpose of the complaint-handling process is to resolve matters fairly, impartially and as promptly as possible. Where necessary, measures are taken to improve the Institute’s internal rules and practices based on the outcomes of complaints.
Support Services for the Institute’s Students, Faculty and Staff
Identify whom you need to contact
Choose the relevant department according to the type of issue
If you are unsure where to direct your appeal, contact the Central Support Center
HANDLING OF APPEALS:
The Central Support Center is the Institute’s main coordinating unit for receiving, analyzing and referring appeals to the relevant departments.
The Center ensures the systematic review of appeals from students, faculty, staff and other stakeholders.
Main responsibilities:
· receiving appeals and conducting an initial assessment
· referring appeals to the relevant department or responsible person according to their subject matter
· establishing a commission to consider complex or multi-faceted matters
· monitoring the review process for appeals
· identifying and analyzing disputes or systemic problems
· where necessary, submitting the matter to the Institute’s management, including the Rector
When should you contact the Center:
· when it is unclear which department should be contacted
· when the appeal concerns the activities of several departments
· when an appeal has previously been submitted but remains unresolved
· when an impartial review of the appeal is required
· when systemic problems or recurring incidents are identified
· when confidential or sensitive matters arise
Powers:
· referring an appeal to the relevant department on a mandatory basis
· organizing an internal investigation
· forming a temporary working group or commission
· requesting explanations and reports from the responsible departments
· where necessary, escalating the appeal to a higher level of management
Contact information:
· Responsible person: Xayitov Ergaş Pölot oğli
· Position: Head of the Department for Handling Appeals from Individuals and Legal Entities, Control and Monitoring
· Address: Main Building, 2nd floor, Room A213.
· Phone: +998 99 472 95 19
· Email: ergashhayitov351@gmail.com
Important note:
· If you know which department is responsible for your issue, you are advised to contact that department directly.
· The Central Support Center primarily coordinates complex, unclear or systemic matters.
SUPPORT SERVICES
The support services comprise a group of departments intended to provide practical assistance to the Institute’s students, faculty and staff with educational, technical, social and personal matters.
These services help resolve problems arising during users’ studies, work and daily activities promptly and effectively, and connect them directly with the relevant specialists.
Mental Health and Psychological Support
You may contact this service in the following cases:
• Stress, depression or anxiety
• Academic pressure
• Personal problems
• Insomnia
• Lack of motivation
• Thoughts of self-harm
• Need for psychological support
Contact information:
• Responsible person: Inatulayeva Gulmira Izzatullo qizi
• Position: Institute Psychologist
• Address: Main Building, 2nd floor, Room A206
• Phone: +998 93 577 21 25
• Email: gulmirainatulaeva@gmail.com
HEMIS (Higher Education Management Information System) Support
You may contact this service in the following cases:
• Unable to log in to the system
• Incorrect grades displayed
• Incorrect course list
• Login/password issues
• Incorrect academic records
Contact information:
• Responsible person: Xudoyberdiyev Şodiyor Mamatillayeviç
• Position: Head of the Registrar’s Office
• Address: Main Building, 1st floor, Room A112
• Phone: +998 55 704 11 74
• Email: shodiyorxudoyberdiyev743@gmail.com
Academic Affairs
You may contact this service in the following cases:
• Dissatisfaction with assessment
• Course-related problems
• Examination matters
• Academic decisions
• Problems during the teaching and learning process
Contact information:
• Responsible person: Madatov Ilhom Yusup o'g'li
• Position: Head of the Academic and Methodological Department
• Address: Main Building, 2nd floor, Room A210
• Phone: +998 97 915 38 30
• Email: madatov_ilhom@katdpi.uz
Information Technology Support
You may contact this service in the following cases:
• Internet connection not working
• Platform errors
• Computer problems
• System access problems
• System malfunction
Contact information:
• Responsible person: O'tayev Javohir O'ktamoviç
• Position: Head of Center for Digital Educational Technologies
• Address: Main Building, 3rd floor, Room A300
• Phone: +998 99 839 73 28
• Email: rttm@katdpi.uz
Financial Matters
You may contact this service in the following cases:
• Tuition contract issues
• Payment errors
• Delayed scholarship payments
• Need for financial assistance
Contact information:
• Responsible person: Baratov Samariddin Abdukaxaroviç
• Position: Chief Accountant
• Address: Main Building, 1st floor, Room B101
• Phone: +998 99 284 88 55
• Email: samariddin.baratov@gmail.com
Social Support
You may contact this service in the following cases:
• Accommodation problems
• Social assistance
• Food-related matters
• Social difficulties
Contact information:
• Responsible person: Raşidov Husniddin Xolxo'ja o'g'li
• Position: Institute Youth Union Leader
• Address: Main Building, 2nd floor, Room C210
• Phone: +998 93 353 34 94
• Email: rashidovkh94@gmail.com
SAFETY AND ETHICS
The Safety and Ethics function comprises units dedicated to ensuring a safe, fair and respectful environment at the Institute.
These units review any inappropriate conduct towards individuals, violence, discrimination, corruption-related incidents and disputes in the work and learning environment, and ensure that appropriate measures are taken.
Sexual Violence and Discrimination
You may contact this service in the following cases:
• Harassment
• Inappropriate conduct
• Gender discrimination
• Discrimination based on ethnicity or religion
• Stalking
• Bullying
• Violence
Contact information:
• Responsible person: Şakirova Gulbaxor Alimovna
• Position: Rector’s Adviser on Women’s Issues
• Address: Main Building, 1st floor, Room A103
• Phone: +998 94 287 43 40
• Email: ethics@katdpi.uz
Workplace Disputes
You may contact this service in the following cases:
• Conflict
• Mobbing (workplace bullying)
• Pressure from a supervisor
• Unfair treatment
Contact information:
• Responsible person: Xaitov Oxunjon Nomoz o’g’li
• Position: Chair of the Institute Trade Union Committee
• Address: Building 1, 1st floor, Room 115
• Phone: +998 99 337 59 95
• Email: oxunjonxaitov1995@gmail.com
Corruption-related incidents:
You may contact this service in the following cases:
• Demanding a bribe
• Requesting money in exchange for a service
• Abuse of official position
• Unlawful decision
• Violation of financial transparency
Contact information:
Contact information:
• Responsible person: Xudayqulov Elbek Botirovich
• Position: Head of the Department for Managing the Anti-Corruption Compliance
Control System
• Address: Main Building, 1st floor, Room B110
• Phone: 915302221
• Email: exudoykulov78@gmail.com
Anonymous Reporting
You may contact this service in the following cases:
• Harassment
• Inappropriate conduct
• Gender discrimination
• Discrimination based on ethnicity or religion
• Stalking
• Violence
Contact information:
https://t.me/samdukf_murojaat_bot
Emergencies
You may contact this service in the following cases:
• Physical danger
• Violence
• A life-threatening situation
• Emergency
Contact information:
• Responsible person: Eşonqulov Alibek Ergaşoviç
• Position: Civil Protection and Occupational Safety Engineer
• Address: Main Building, Room B111
• Phone: +998 99 034 56 07
INTERNATIONAL STUDENTS AND STAFF
The International Students and Staff unit provides services to support foreign nationals studying and working at the Institute and to coordinate matters related to their adaptation, legal status and daily activities.
The unit aims to create a supportive learning and working environment for international students and specialists, protect their rights and, where necessary, facilitate cooperation with relevant government authorities and Institute departments.
You may contact this service in the following cases:
• Visa matters
• Adaptation
• Legal assistance
• Discrimination
Contact information:
• Responsible person: Qudratov Mirjalol Xurşid öğli
• Position: Head of the International Cooperation Department
• Address: Main Building, 1st floor, Room C115
• Phone: +998 50 090 02 20
• Email: xalqaro@katdpi.uz
FACULTY MEMBERS
The Faculty Members unit is responsible for reviewing inquiries from academic staff concerning their professional activities, employment relations and student-related matters, and coordinating them with the relevant units.
The unit ensures the systematic resolution of problems arising in faculty members’ work, protection of their rights and, where necessary, referral to the appropriate services.
For matters involving students:
You may contact this service in the following cases:
• A student’s poor academic performance or academic difficulties
• Issues related to a student’s disciplinary status
• Rule violations or inappropriate conduct by a student
• Concerns about a student’s mental well-being
• When a student needs additional assistance or referral
• When disputes involving a student arise
Contact information:
• Responsible person: Xudoyberdiyev Şodiyor Mamatillayeviç
• Position: Head of the Registrar’s Office
• Address: Main Building, 1st floor, Room A112
• Phone: +998 55 704 11 74
• Email: shodiyorxudoyberdiyev743@gmail.com
DEPARTMENTAL STAFF
The Departmental Staff unit is responsible for reviewing inquiries from administrative, technical and support staff concerning their work, employment relations and social protection, and coordinating them with the relevant units.
The unit ensures the systematic resolution of problems arising in employees’ day-to-day work, protection of their rights and, where necessary, referral to the appropriate services.
Human Resources Department:
You may contact this service in the following cases:
• Employment contract, workload or position-related matters
• Matters related to leave, working hours or business trips
• Violations of employment rights
• Unfair decisions or treatment in the workplace
• Official documents and personnel-related matters
Contact information:
• Responsible person: Ibragimov Jahongir Toşniyozoviç
• Position: Head of the Human Resources Department
• Address: Main Building, 1st floor, Room B106
• Phone: +998 99 338 89 66
• Email: kadrlar@katdpi.uz
Trade Union:
You may contact this service in the following cases:
• Matters related to social protection
• Cases involving violations of employee rights
• Workplace disputes and disagreements
• Need for financial assistance or social support
• Matters related to healthcare and rest
• When protection of employees’ interests is required
Contact information:
• Responsible person: Xaitov Oxunjon Nomoz o’g’li
• Position: Chair of the Institute Trade Union Committee
• Address: Building 1, 1st floor, Room 115
• Phone: +998 99 337 59 95
• Email: oxunjonxaitov1995@gmail.com
PARENTS AND GUARDIANS
The Parents and Guardians unit receives inquiries from students’ parents (or legal guardians) concerning students’ learning process, discipline and social circumstances, and coordinates these inquiries with the relevant units.
The unit enables parents to obtain necessary information about their child’s education, resolve emerging problems and contact the relevant specialists.
You may contact this service in the following cases:
• Questions about a student’s academic results or attendance
• Problems related to a student’s discipline or behaviour
• Concerns about a student’s mental well-being or social environment
• When a student needs additional assistance or support
• When a parent wishes to obtain information about the Institute’s system or procedures
Contact information:
• Responsible person: Husanov Elyor Safariddinoviç
• Position: Head Tutor
• Phone: +998 99 285 67 38
• Address: Main Building, 2nd floor, Room A205
• Email:
RECOMMENDATIONS
If the issue is clear:
· contact the relevant department
If you do not know which department to contact:
· contact the Central Support Center
For confidential matters:
· submit an anonymous report